In this case am afraid the below is Symantec's stance. Unfortunately Symantec does not recommend using ResetPass.bat anymore since they believe its causing damage to the product as mentioned in the below article. If that doesnt work, then i dont think you can do much. "adminMailReciptants" entry in mailConfig.properties tell you the email address configured. See Reinstalling or reconfiguring Symantec Endpoint Protection Manager. Therefore, it is critical that you configure your email settings correctly when you set up the management server and when you audit administrator account information. This procedure overwrites the previous management server and database settings and enables you to recreate a new password. You must reconfigure the Symantec Endpoint Protection Manager and database without a database backup. If you cannot recover your administrator password with the Forgot your password? functionality, Symantec cannot assist with the recovery of your password. Symantec doesnt recommend resetpass.bat anymore since they believe it causes damage to the pdt as mentioned in the below doc In this case am afraid the below is Symantec's stance.The entry "adminMailReciptant" in mailConfig.properties will tell you the admin email. start UPDATPASS E:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\jre. The other day I ended up writing a bat file to reset the password on the current version of Symantec Endpoint Protection. You must reconfigure the Symantec Endpoint Protection Manager and database without a database backup. Symantec Endpoint Protection 14 Manager reset password. start UPDATPASS E:Program Files (x86)SymantecSymantec Endpoint Protection Managerjre. If you cannot recover your administrator password with the Forgot your password? functionality, Symantec cannot assist with the recovery of your password. Symantec Endpoint Protection 14 Manager reset password. The entry "adminMailReciptant" in mailConfig.properties will tell you the admin email.
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